Responsiveness 1 - Poor Responsiveness 1 - Poor
2 Responsiveness 2
3 Responsiveness 3
4 Responsiveness 4
5 - Excellent Responsiveness 5 - Excellent
Access to the right contacts 1 - Poor Access to the right contacts 1 - Poor
2 Access to the right contacts 2
3 Access to the right contacts 3
4 Access to the right contacts 4
5 - Excellent Access to the right contacts 5 - Excellent
Communication quality 1 - Poor Communication quality 1 - Poor
2 Communication quality 2
3 Communication quality 3
4 Communication quality 4
5 - Excellent Communication quality 5 - Excellent
Technical knowledge 1 - Poor Technical knowledge 1 - Poor
2 Technical knowledge 2
3 Technical knowledge 3
4 Technical knowledge 4
5 - Excellent Technical knowledge 5 - Excellent
Administration service 1 - Poor Administration service 1 - Poor
2 Administration service 2
3 Administration service 3
4 Administration service 4
5 - Excellent Administration service 5 - Excellent
Complaint handling, if applicable 1 - Poor Complaint handling, if applicable 1 - Poor
2 Complaint handling, if applicable 2
3 Complaint handling, if applicable 3
4 Complaint handling, if applicable 4
5 - Excellent Complaint handling, if applicable 5 - Excellent